Terms & Conditions of business Data Privacy & Cookie Policy 

Updated May 2018 in relation to GDPR 

  1. General

 

1.1. This is the Galaxy Executive Travel website (“Website”) which is owned by Galaxy Executive Travel, & Richard K Harrop .VAT Registration Number 253-3784-92 from hereon referred to as  (“we” “us”).

 

1.2. The core service offered on this website is that of ‘chauffeured travel’. This is defined as (the “Service”) in these Terms and Conditions. By using this Website you acknowledge that you have read, and that you agree to be bound by and comply with, these Terms and Conditions.

 

  1. Purchase of Services

 

2.1. By placing an order through this Website, you are obliged to be:

 

Legally capable of entering into binding contracts.

At least 18 years old.

 

2.2. The Services listed on this Website are an invitation to order chauffeur services. They are not an offer to provide chauffeur services at any listed price, nor is any price binding on us. Any prices indicated on the website can be amended or altered at any time without prior notice. We are under no obligation to accept your order. This includes any occasion when the order has been confirmed and the debit or credit card has been charged.

 

2.3. Acknowledgement of your order for a Service will be provided by e-mail. You will receive details of your booking to confirm.

 

2.4. Prices of your booking will be advised at the time of confirmation. This includes the base price of the chauffeur service hired, but it is exclusive of car parking fees, administration charges and VAT at the prevailing rate.

 

  1. Cancellation of Contract By You

 

3.1. If you are ordering services from us, and need to cancel the vehicle booking  you must do so in writing giving us a minimum of 24hrs notice. Failure to provide us with 24hrs notice of cancellation will result in the full cost of the journey being charged.

 

  1. Our Provision of the Service

 

4.1. We will provide the Service to you with reasonable care and appropriate skill in accordance with the provisions of the contract. Notwithstanding our intention to use all reasonable endeavours to provide punctual and reliable transportation, the Company accepts no responsibility for any delays, however they were caused.

 

4.2. Our chauffeurs will utilise their discretion during travel in finding the most appropriate route for the journey applicable on the day. However, they may also be instructed otherwise by those passengers being carried in the vehicle during the journey.

 

  1. Duration of the Terms and Conditions of Contract

 

5.1. The terms and conditions of contract commence on the date of order acceptance, otherwise known as “the Commencement Date”. Notwithstanding cancellation or early termination of the contract as described in these Terms and Conditions, they remain in force for the length of time stipulated in the booking.

 

  1. Suspension and Termination of the Contract

 

6.1 The Company may, at any time (whether during the initial Term or otherwise), cancel the order giving you at least 24 hours notice.

 

  1. Cancellations

 

7.1. At our sole discretion, we may cancel the service order by you in the event that:

 

You fail to pay the agreed amount for the service prior to the service commencing

 

Any credit card details or direct debit details submitted by you for the purposes of payment are found to be invalid, or cease to be valid

 

  1. Prices and Payment

 

8.1. The prices for the Services may be set out on the Website or relayed via email. The price payable for the specific service ordered will be relayed to you when the booking is confirmed.

 

8.2. All prices indicated on the Website are exclusive of VAT.

 

8.3. Any payment to the Website will be processed by a secure connection.

 

8.4. We send electronic invoices/advice of charges to you. You may request electronic or paper copies of any invoices at any time.

 

  1. Limitations of Company Liability

 

9.1. All reasonable steps have been taken to ensure that accuracy and completeness of the information on this Website. However, we make no representation regarding the accuracy or completeness of the contents of the Website. Nor is warranty given that the Website and/or the Service will be available on an uninterrupted basis. No responsibility will be taken by the Company is respect to any losses or damages which may arise from such unavailability.

 

9.2. Your access to, and use of, this Website is at your own risk. We accept no liability for any material downloaded from this website, including, but not limited to, loss of data or computer virus infection. We recommend you utilise all appropriate safeguards prior to downloading any information or images from this Website.

 

9.3. The Company’s aggregate liability in respect of any and all clauses of action arising from any connection with the Service purchased on this Website or in connection with your use of the Website will not exceed an amount which is equal to the value of £250. This includes items such as breach of contract, negligence or any other tort, under statute or otherwise.

 

9.4. The Company shall not be liable to you for any loss of direct or indirect profit or the loss of any anticipated revenue. We shall also not be liable for the consequences of any indirect loss.

 

9.5. Notwithstanding warranties set out expressly in these Terms and Conditions, other warranties, conditions or representations implied by statute or otherwise will be excluded by the fullest extent permitted by the law. If you are purchasing services as a consumer rather than a business, nothing in these Terms and Conditions affects your statutory rights.

 

  1. Data Privacy & Cookie Policy *****GDPR Update May 25th 2018****

 

10.1. Your data is encrypted by our secure server software. All information is scrambled by this process, ensuring no unauthorised third party can intercept the data

Date Usage & Privacy

 During our normal terms of business we will only collect the following data for the sole reason of making you a booking or quoting on a journey prior to a booking:

  • We collect: Name, email address, & telephone number ( telephone is not required  for form submission but is voluntary) desired pick up and drop off destinations.
  • We store your data for a maximum term of 24 months
  • We do not sell your data or pass this data onto any 3rd party.
  • As a user of this website you can request copieS of any data we hold on you by contacting us via email using info@galaxyexecutivetravel.co.uk and we will respond with 72hours & email you a copy of the data we hold.

10.2 . Cookie Policy

Introduction

1.1    Our website uses cookies.

1.2    Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website.

  1. Credit

2.1    This document was created using a template from SEQ Legal (https://seqlegal.com).

You must retain the above credit. Use of this document without the credit is an infringement of copyright. However, you can purchase from us an equivalent document that does not include the credit.

  1. About cookies

3.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

3.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

3.3    Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

4.1    We use cookies for the following purposes:

(a)    [authentication – we use cookies [to identify you when you visit our website and as you navigate our website ] https://galaxyexecutivetravel.co.uk  [ (cookies used for this purpose are: [identify cookies])]];

(b)    [status – we use cookies [to help us to determine if you are logged into our website] https://galaxyexecutivetravel.co.uk [ (cookies used for this purpose are: [identify cookies])]];

(c)    [shopping cart – we use cookies to [maintain the state of your shopping cart as you navigate our website][ (cookies used for this purpose are: [identify cookies])]];

(d)    [personalisation – we use cookies [to store information about your preferences and to personalise our website for you][ (cookies used for this purpose are: [identify cookies])]];

(e)    [security – we use cookies [as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally][ (cookies used for this purpose are: [identify cookies])]];

(f)    [advertising – we use cookies [to help us to display advertisements that will be relevant to you][ (cookies used for this purpose are: [identify cookies])]];

(g)    [analysis – we use cookies [to help us to analyse the use and performance of our website and services][ (cookies used for this purpose are: [identify cookies])]]; and

(h)    [cookie consent – we use cookies [to store your preferences in relation to the use of cookies more generally][ (cookies used for this purpose are: [identify cookies])]].

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  1. Cookies used by our service providers

5.1    Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

5.2    We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.[ The relevant cookies are: [identify cookies].]

5.3    [We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies.] OR [We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website).] You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.[ The relevant cookies are: [identify cookies].]

5.4    We use [Facebook pixels] to [identify you on Facebook ]. This service uses cookies for [re-targeting of ads based around our services]. You can view the privacy policy of this service provider at [https://developers.facebook.com/docs/privacy/].[ The relevant cookies are: [identify cookies].]

  1. Managing cookies

6.1    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

[additional list items]

6.2    Blocking all cookies will have a negative impact upon the usability of many websites.

6.3    If you block cookies, you will not be able to use all the features on our website.

  1. Cookie preferences

7.1    You can manage your preferences relating to the use of cookies on our website by visiting: [https://galaxyexecutivetravel.co.uk]

  1. Our details

8.1    This website is owned and operated by [Richard Harrop @ Galaxy Executive Travel ].

8.2    We are registered in [England and Wales] as a sole trader & partnership, and our registered office is at 12 Barff Grove, Selby, North Yorkshire, YO8 9LX

8.3    Our principal place of business is at 12 Barff Grove, Selby, North Yorkshire, YO8 9LX

8.4    You can contact us:

(a)    [by post, to [the postal address given above]];

(b)    [using our website contact form];

(c)    [by telephone, on [the contact number published on our website from time to time]]; or

(d)    [by email, using [the email address published on our website from time to time]].

 

  1. Complaints Procedures

 

11.1. We hold ourselves to high standards of customer service and delivery of our services. In the event of any complaint, write to us at the address on the Contact page of the Website. You can also put your complaint in writing via email at the address listed on the Contact page.

 

  1. Notices

 

12.1. Any notice that is given by you to the Company must be given in writing to the address or email address listed on the Contact page of the Website.

 

  1. Intellectual Property

 

13.1. The content of the Website, including text and graphics belongs to the Company. All copyright, trademarks and any other intellectual property contained in the software belongs to us or our licensors.

 

13.2. Using the website in a way that infringes the intellectual property rights contained within the Website is forbidden. You may not adapt, reproduce, publish, upload, redistribute, store, alter, post, reuse, broadcast or retransmit any Website contents without express permission. This includes, but is not limited to, trademarks or copyrighted material. However, you are permitted to print and download pages from the Website for the sole purpose of your own personal information.

 

  1. Entire Agreement

 

14.1. These Terms and Conditions represent the entire understanding relating to your use of the Website. They supercede all other statements, warranties or representations made by us. This includes those oral statements, in addition to written and email statements. Nothing in these Terms and Conditions will affect the liability of either party in represent of any fraudulent warranty, condition or misrepresentation. Any other rights not expressly granted by these Terms and Conditions are retained by the Company.

 

  1. Severance

 

15.1 Any of the terms and conditions found to be invalid or unenforceable by a court will be severed from these Terms and Conditions. The Terms and Conditions themselves will remain unaffected.

 

  1. Third Party Rights

 

16.1. No person who is not a party to the contract is entitled to enforce any of the terms. This is set out under the Contracts (Rights of Third Parties) Act 1999.

 

  1. Service Delivery

 

17.1. Every effort will be made by the Company to ensure that the service is on time. However, we will not accept liability for any failure to deliver the service at the specified time when this delay is caused by events beyond the control of our employees.

 

17.2. Our vehicles utilise a tracking system on our core fleet. You may request information from this system where it is provided to prove service.

 

  1. Service Specification

 

18.1. Every effort will be made to supply the service as confirmed. However, the Company reserves the right to supply services in a vehicle other than that confirmed without prior notice. This is dictated by operational needs.

 

18.2. If the ordered service cannot be supplied, we reserve the right to offer service of an equal quality at no extra cost to you.

 

  1. Force Majeure

 

19.1 The Company will not be liable to you for any failure or delay in the performance of our obligations stipulated in these Terms and Conditions from any cause beyond our reasonable control. This includes the following: act of God, governmental act, fire, flood, war, civil disturbance, IT failure, telecommunications failure, failure of a third party, failure to supply data, and industrial action.

 

  1. Terms and Conditions

 

20.1. These Terms and Conditions will be governed by the laws of England and Wales and construed in accordance with them. Any disputes arising from this Website will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

20.2. Certain provisions which are contained within these Terms and Conditions may be disallowed by the laws of another country from which a person is accessing the Website. In the event of this, we accept no liability for alteration in your plans.