Terms & Conditions of business
1.1. This is the Galaxy Executive Travel website (“Website”) which is owned by Galaxy Executive Travel, & Richard K Harrop .VAT Registration Number 253-3784-92 from hereon referred to as (“we” “us”).
1.2. The core service offered on this website is that of ‘chauffeured travel’. This is defined as (the “Service”) in these Terms and Conditions. By using this Website you acknowledge that you have read, and that you agree to be bound by and comply with, these Terms and Conditions.
- Purchase of Services
2.1. By placing an order through this Website, you are obliged to be:
Legally capable of entering into binding contracts.
At least 18 years old.
2.2. The Services listed on this Website are an invitation to order chauffeur services. They are not an offer to provide chauffeur services at any listed price, nor is any price binding on us. Any prices indicated on the website can be amended or altered at any time without prior notice. We are under no obligation to accept your order. This includes any occasion when the order has been confirmed and the debit or credit card has been charged.
2.3. Acknowledgement of your order for a Service will be provided by e-mail. You will receive details of your booking to confirm.
2.4. Prices of your booking will be advised at the time of confirmation. This includes the base price of the chauffeur service hired, but it is exclusive of car parking fees, administration charges and VAT at the prevailing rate.
- Cancellation of Contract By You
3.1. If you are ordering services from us, and need to cancel the vehicle booking you must do so in writing giving us a minimum of 24hrs notice. Failure to provide us with 24hrs notice of cancellation will result in the full cost of the journey being charged.
- Our Provision of the Service
4.1. We will provide the Service to you with reasonable care and appropriate skill in accordance with the provisions of the contract. Notwithstanding our intention to use all reasonable endeavours to provide punctual and reliable transportation, the Company accepts no responsibility for any delays, however they were caused.
4.2. Our chauffeurs will utilise their discretion during travel in finding the most appropriate route for the journey applicable on the day. However, they may also be instructed otherwise by those passengers being carried in the vehicle during the journey.
- Duration of the Terms and Conditions of Contract
5.1. The terms and conditions of contract commence on the date of order acceptance, otherwise known as “the Commencement Date”. Notwithstanding cancellation or early termination of the contract as described in these Terms and Conditions, they remain in force for the length of time stipulated in the booking.
- Suspension and Termination of the Contract
6.1 The Company may, at any time (whether during the initial Term or otherwise), cancel the order giving you at least 24 hours notice.
7.1. At our sole discretion, we may cancel the service order by you in the event that:
You fail to pay the agreed amount for the service prior to the service commencing
Any credit card details or direct debit details submitted by you for the purposes of payment are found to be invalid, or cease to be valid
- Prices and Payment
8.1. The prices for the Services may be set out on the Website or relayed via email. The price payable for the specific service ordered will be relayed to you when the booking is confirmed.
8.2. All prices indicated on the Website are exclusive of VAT.
8.3. Any payment to the Website will be processed by a secure connection.
8.4. We send electronic invoices/advice of charges to you. You may request electronic or paper copies of any invoices at any time.
- Limitations of Company Liability
9.1. All reasonable steps have been taken to ensure that accuracy and completeness of the information on this Website. However, we make no representation regarding the accuracy or completeness of the contents of the Website. Nor is warranty given that the Website and/or the Service will be available on an uninterrupted basis. No responsibility will be taken by the Company is respect to any losses or damages which may arise from such unavailability.
9.2. Your access to, and use of, this Website is at your own risk. We accept no liability for any material downloaded from this website, including, but not limited to, loss of data or computer virus infection. We recommend you utilise all appropriate safeguards prior to downloading any information or images from this Website.
9.3. The Company’s aggregate liability in respect of any and all clauses of action arising from any connection with the Service purchased on this Website or in connection with your use of the Website will not exceed an amount which is equal to the value of £250. This includes items such as breach of contract, negligence or any other tort, under statute or otherwise.
9.4. The Company shall not be liable to you for any loss of direct or indirect profit or the loss of any anticipated revenue. We shall also not be liable for the consequences of any indirect loss.
9.5. Notwithstanding warranties set out expressly in these Terms and Conditions, other warranties, conditions or representations implied by statute or otherwise will be excluded by the fullest extent permitted by the law. If you are purchasing services as a consumer rather than a business, nothing in these Terms and Conditions affects your statutory rights.
10.1. Your data is encrypted by our secure server software. All information is scrambled by this process, ensuring no unauthorised third party can intercept the data. You should ensure you are shopping in a secure environment by checking that your browser is displaying a locked padlock item on the relevant area of the Website. This could also be an image of a padlock beside the payment details.
- Complaints Procedures
11.1. We hold ourselves to high standards of customer service and delivery of our services. In the event of any complaint, write to us at the address on the Contact page of the Website. You can also put your complaint in writing via email at the address listed on the Contact page.
12.1. Any notice that is given by you to the Company must be given in writing to the address or email address listed on the Contact page of the Website.
- Intellectual Property
13.1. The content of the Website, including text and graphics belongs to the Company. All copyright, trademarks and any other intellectual property contained in the software belongs to us or our licensors.
13.2. Using the website in a way that infringes the intellectual property rights contained within the Website is forbidden. You may not adapt, reproduce, publish, upload, redistribute, store, alter, post, reuse, broadcast or retransmit any Website contents without express permission. This includes, but is not limited to, trademarks or copyrighted material. However, you are permitted to print and download pages from the Website for the sole purpose of your own personal information.
- Entire Agreement
14.1. These Terms and Conditions represent the entire understanding relating to your use of the Website. They supercede all other statements, warranties or representations made by us. This includes those oral statements, in addition to written and email statements. Nothing in these Terms and Conditions will affect the liability of either party in represent of any fraudulent warranty, condition or misrepresentation. Any other rights not expressly granted by these Terms and Conditions are retained by the Company.
15.1 Any of the terms and conditions found to be invalid or unenforceable by a court will be severed from these Terms and Conditions. The Terms and Conditions themselves will remain unaffected.
- Third Party Rights
16.1. No person who is not a party to the contract is entitled to enforce any of the terms. This is set out under the Contracts (Rights of Third Parties) Act 1999.
- Service Delivery
17.1. Every effort will be made by the Company to ensure that the service is on time. However, we will not accept liability for any failure to deliver the service at the specified time when this delay is caused by events beyond the control of our employees.
17.2. Our vehicles utilise a tracking system on our core fleet. You may request information from this system where it is provided to prove service.
- Service Specification
18.1. Every effort will be made to supply the service as confirmed. However, the Company reserves the right to supply services in a vehicle other than that confirmed without prior notice. This is dictated by operational needs.
18.2. If the ordered service cannot be supplied, we reserve the right to offer service of an equal quality at no extra cost to you.
- Force Majeure
19.1 The Company will not be liable to you for any failure or delay in the performance of our obligations stipulated in these Terms and Conditions from any cause beyond our reasonable control. This includes the following: act of God, governmental act, fire, flood, war, civil disturbance, IT failure, telecommunications failure, failure of a third party, failure to supply data, and industrial action.
- Terms and Conditions
20.1. These Terms and Conditions will be governed by the laws of England and Wales and construed in accordance with them. Any disputes arising from this Website will be subject to the exclusive jurisdiction of the courts of England and Wales.
20.2. Certain provisions which are contained within these Terms and Conditions may be disallowed by the laws of another country from which a person is accessing the Website. In the event of this, we accept no liability for alteration in your plans.